1.What is nabannamela.com?
“nabannamela.com” is an e-commerce initiative, showcasing by the Suresh Amiya Memorial Trust (SAMT) in association with The Kuljian Corporation (India) Pvt. Ltd., to connect buyers with the rural artisans of Bengal and beyond. The objective is to help artisans, who do not get access to a larger market, display their products in our platform.
2. Why the name nabannamela?
The Managing Trustee of SAMT started an annual art and craft fair by the name “Nabanna”, at Shantiniketan way back in 2006 with the motto of “help artisans help themselves”. With the onslaught of the pandemic in 2020, these artisans suffered financially with hardly any scope to showcase their work. This gave birth to the idea of launching an online tool to display their products, connect them to a wider audience throughout the year, and give them economic stability. Hence, the name ““nabannamela.com”” came up.
3. What products are we offering?
The website currently showcases sarees, jewellery, utility and home décor products representing the various craft styles of India.
4. Where does nabannamela.com source its products?
Products on “nabannamela.com” are sourced directly from artisans and craftsmen of different Indian states with primary focus on Bengal.
5. Where can you buy our products from?
One can order their selections from our website. Besides, our merchandise is available during annual fests at “Nabanna” Mela in Shantiniketan, held every year around Holi.
6. What is the payment modes accepted in our website?
““nabannamela.com”” supports a wide array of payment modes like Credit/Debit card, UPI, Bank Transfer, Paypal etc. Currently we are not accepting COD.
7. Where are we shipping our products?
Products can be shipped to all places within the country. Currently, our products cannot be shipped outside India.
8. What if an item is Sold Out can I add it to my wish list and get delivered when it’s available?
Yes, one most certainly can. A “Notify Me” button appears for products which are out of stock. Please provide the contact details through it so that once the product is restocked, a notification for the same will be sent via email and one can order it.
9. How can I track my order?
Once the order is successfully placed, the tracking details will be shared through email. We ship our product through our Delivery Partner – Shiprocket..
10. Is the price in nabannamela.com including tax and shipping charge?
No, tax and shipping charges are added at Checkout. It can be viewed from the cart.
11. How does nabannamela.com ship products?
It ships products through Shiprocket.
12. What is nabannamela.com’s shipping rates?
It varies from place to place, depending on the PIN Code on the shipping address. The charges will be reflected in the cart.
13. What is nabannamela.com’s return policy?
It is unlikely that you will not love our products. In case a return is necessary, we offer return within 7 business days post receiving the product. To know more on the return policy, click here…
14. What is nabannamela.com’s refund policy?
Refund is expected within 5 business days after the returned product reaches the warehouse. To know more on our refund policy, click here…
15. What is nabannamela.com’s exchange policy?
Exchange option is not available for the following categories – Art and Collectibles, Clothing, Slow Fashion, Textiles, Up-scaled Pre-owned items, and Vintage.
16. What if I forget my password?
In case one forgets their password, it can be reset through the “Forgot Password” button. An OTP will be issued on your registered phone number or e-mail id.
17. How do I change my username or email address?
Username cannot be changed but email id can be change. To change the email address associated with the account, go to “My Account”> “Settings” > “Account Details”.
18. How to contact nabannamela.com support?
A chat can initiated through our website home screen Chabot. A support executive will be available from 10 AM to 5PM, Monday through Friday, on the helpline number provided under the “Contact Us” section of the website. In case it is past service hours, please leave a voicemail on our whatsapp number and we will get back to you at the earliest. A query form can also be submitted through the Contact Us section. We will try our best to address your query by the very next working day.
19. Covid-19 Safety on nabannamela.com?
All products are sanitized before packing. The staff is vaccinated and maintain all Covid protocols.
20. How to search for items on nabannamela.com?
You can search for products on “nabannamela.com” with the name or category of the item you are looking for.
21. How to change a wrong delivery address in an order?
We will be happy to assist, you are requested to get in touch through our customer care or our whatsapp number.
Please note the address change request should come to us within 2 hours of placing a successful order.
Didn’t find what you needed? Mail to care@nabannamela.com